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OPERATIONS, TECHNICAL SUPPORT SPECIALIST
Key responsibilities: maintain and ensure accurate, up-to-date, and operating efficiently of the internal systems. In addition, handle day-to-day requests for additions and/or changes; monitor the system for data integrity and accuracy and understand the relationships of the data and the functionality of the screens used to maintain the data. Position Summarized:· Maintain all employer, client and program dataMaintain website access permissions for internal and external customers· Maintain direct deposit records for claimants with direct deposit· Maintain decision rules, business units and client pay schedulesMaintain system for email/report/file contacts and communications (both internal and external)Process payment, overpayment refunds, payment cancellations/voids and stop payment requestsPost benefit amounts recovered from post tax overpayment deductions to the appropriate claim recordMaintain client wage (payroll) data and headcount information into Quarterly Plan Financial system· Support new business implementations and projects by providing knowledge and perform the necessary tasks to ensure accurate and timely system set up Attributes Required:Able to work independently, take initiative and work with a sense of urgencyCareful, thorough, and accurate with detailsAble to prioritize workload and practice time management skillsEffectively handle multiple and diversified projects at the same time
PO Box 9830
CA 91372
United States
310-919-3713
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